Shipping Policy
Processing orders takes 3-5 business days. Items ordered in the U.S. usually take 2-7 business days to receive. Shipping might be prolonged due to the cases of COVID-19 and the postal system.
Processing time
All sales are final, with no refunds. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Need a helping hand on your skincare journey? Reach out to Nana's Smile through our contact form below. Our caring team is here to provide gentle guidance and expert advice tailored to your unique skincare needs.